Achieving Excellence in SOC Operations and Incident Response

Draft of Chapter 7 of my book “Cybersecurity Arm Wrestling – Winning the perpetual fight against crime by building a modern Security Operations Center” is complete and available for download. This chapter is about “Operate” part of the “Plan-Design-Build-Operate” strategy and covers such areas like:

  • SOC governance
  • Human Resource management
  • Incident Detection and Response
  • Managing SOC technology infrastructure
  • Build and Improve use cases 
  • Dealing with stress and SOC burnout
  • SOC reporting and metrics
  • SOC and meeting compliance needs
  • SOC best practices and pitfalls 

The chapter summary and recommendations include:

  • Importance of SOC governance can’t be emphasized enough. This is the most critical success factor for long-term success.
  • Hiring the right kind of people, training, managing their stress levels, and scheduling shifts is very critical as well.
  • The most important process for SOC is incident detection and response. Building and improving use cases, automation and use of SOAR technologies is part of it.
  • Applying ITIL processes to manage SOC infrastructure is quite important.
  • Meaningful metrics, automated reports, and dashboards do help not only in meeting compliance needs but also facilitate effective communications across broader IT teams as well as business leadership.
  • Last, but not the least, maintain a risk register, plan for next year, and always be ready to respond to data breaches.

The chapter can be download from the link below. However please note that this is a draft and will be updated in the final version of the book.

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About Rafeeq Rehman

Consultant, Author, Researcher.
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